Coruña Flat · Quality Policy
Quality Policy
This Quality Policy sets out the organisation’s commitment to customer satisfaction, the continuous improvement of its facilities and service delivery processes, and respect for the environment in which it carries out its activity.
1. Quality as a basic element of the company’s culture
The organisation considers Quality Management to be a strategic tool within the scope of its business management. Consequently, it assumes the commitment to integrate quality as an essential element of its corporate culture.
To this end, it undertakes to provide the necessary resources for its maintenance, monitoring, and development, ensuring that this principle forms part of daily activity and decision-making.
2. Focus on the customer’s needs and expectations
One of the organisation’s fundamental objectives is to take ownership of its customers’ needs and expectations, understanding that service quality must also be measured through the experience and perception of those who receive it.
This approach implies constant attention to customer satisfaction and a genuine willingness to adapt, review, and improve based on their assessments, suggestions, and observations.
3. Legal and regulatory compliance
The organisation undertakes to comply with the legislation and regulations applicable to the services it provides, including health and safety requirements and any other obligations enforceable in accordance with the activity carried out.
This compliance constitutes an indispensable basis of the quality system and a necessary condition to guarantee a responsible, safe service aligned with the required standards.
4. Responsible waste management and respect for the environment
The organisation expresses its commitment to environmental protection through the management of the waste generated in the most environmentally respectful manner possible.
This principle is integrated into service delivery and internal operations, promoting responsible and sustainable practices consistent with management committed to the environment.
5. Internal communication and staff training
The organisation establishes communication and training channels in order to make staff aware of the aspects related to their activities, responsibilities, and quality criteria.
Team involvement is considered essential for the proper functioning of the system, so clear transmission of information and appropriate training for the performance of each role are encouraged.
6. Supplier evaluation
The organisation evaluates its suppliers with the aim of ensuring that they act in accordance with internally established requirements and that their performance is consistent with the defined quality standards.
This evaluation forms part of process control and helps to guarantee the consistency, reliability, and suitability of the services and supplies involved in the activity.
7. System review and continuous improvement
The organisation periodically reviews its Quality System through Internal Audits, the analysis of customer suggestions, and Management Review, establishing and evaluating objectives and targets aimed at continuous improvement.
This review makes it possible to identify opportunities for improvement, strengthen existing processes, and ensure the continued relevance of the system in relation to the needs of the organisation and its customers.
8. Reduction of non-conformities and active customer listening
The organisation undertakes to reduce non-conformities and to systematically study the opinions, complaints, and suggestions of its customers in order to improve their satisfaction.
Active listening and the analysis of the information received are considered key instruments for driving continuous improvement and strengthening the organisation’s overall quality.
This Policy represents a commitment by the entire organisation to its customers. Therefore, it is ensured that it is reviewed, communicated, and understood at the different levels of the organisation.