We consider Quality Management as a strategic tool within the scope of our business management and consequently we express our commitment in the search for the satisfaction of our customers, in the continuous improvement of our facilities and service provision processes and the maximum respect for our environment.
Our main objective is:
- To make quality a basic element in the company's culture, providing the necessary resources for its maintenance.
- To assume as our own the needs and expectations of our clients.
- To comply with the legislation and regulations applicable to the services we provide, health and safety requirements, etc.
- To manage the waste generated in the most environmentally friendly way.
- Establish communication and training channels to inform staff of the aspects related to their activities.
- Evaluate suppliers so that they proceed according to the requirements established in the organisation.
- Periodically review our Quality System by means of Internal Audits, Customer Suggestions and Management Review, establishing and evaluating Objectives and Targets for Continuous Improvement.
- The commitment to reduce non-conformities and study the opinions, complaints and suggestions of our customers to achieve an improvement in satisfaction and thus the continuous improvement of the organisation.
This Policy is a commitment of the whole organisation to our customers. Therefore, it is ensured that it is reviewed, communicated and understood at the different levels of the organisation.
