CANCELLATION POLICY
Depending on the origin of the reservation there may be different cancellation policies. We will distinguish between two types of reservations, direct and indirect.
Direct reservations will be those made directly from our official website www.corunaflat.com.
Indirect reservations will be those made through tour operators, travel agencies, or third parties (booking websites such as Booking, Expedia, Airbnb, ... etc.).
Each tour operator, travel agency or other means of contracting external to BELCORAN, S.L., may have cancellation policies different from those shown on our official website www.corunaflat.com.
In the case of indirect bookings through third party agencies or other means external to us, the cancellation conditions will be those stipulated by said operators.
B.- CANCELLATION POLICY FOR DIRECT BOOKINGS
IMPORTANT: All cancellation requests must be processed by e-mail to info@belcoran.com and always before the check-in date.
Direct reservations will be those made directly from our official website www.corunaflat.com.
Indirect reservations will be those made through tour operators, travel agencies, or third parties (booking websites such as Booking, Expedia, Airbnb, ... etc.).
Each tour operator, travel agency or other means of contracting external to BELCORAN, S.L., may have cancellation policies different from those shown on our official website www.corunaflat.com.
In the case of indirect bookings through third party agencies or other means external to us, the cancellation conditions will be those stipulated by said operators.
B.- CANCELLATION POLICY FOR DIRECT BOOKINGS
IMPORTANT: All cancellation requests must be processed by e-mail to info@belcoran.com and always before the check-in date.
B1.- STANDARD RATE
If the reservation is made during the following dates:
- January 1 to 7
- Carnival (variable period depending on the year). For es 2024 from February 8 to February 14
- Easter (variable period depending on the year). For 2024 from March 24 to April 1.
- From May 1 to May 5 and from May 17 to May 19.
- June 22 to September 15
- October 12 to 13
- November 1 to 3
- From December 6 to December 8 and from December 23 to December 31
The total amount paid will be refunded if the client cancels up to 7 days before the date of arrival (Check In).
If the cancellation is made less than 7 days before the date of arrival (Check In) 50% of the total amount of the reservation will be charged.
If the reservation is made during the following dates:
- January 1 to 7
- Carnival (variable period depending on the year). For es 2024 from February 8 to February 14
- Easter (variable period depending on the year). For 2024 from March 24 to April 1.
- From May 1 to May 5 and from May 17 to May 19.
- June 22 to September 15
- October 12 to 13
- November 1 to 3
- From December 6 to December 8 and from December 23 to December 31
The total amount paid will be refunded if the client cancels up to 7 days before the date of arrival (Check In).
If the cancellation is made less than 7 days before the date of arrival (Check In) 50% of the total amount of the reservation will be charged.
If the reservation is made on any other date than those mentioned above:
The total amount paid will be refunded if the client cancels up to 3 days before the date of arrival (Check In).
If the cancellation is made less than 3 days before the date of arrival (Check In) 50% of the total amount of the reservation will be charged.
The total amount paid will be refunded if the client cancels up to 3 days before the date of arrival (Check In).
If the cancellation is made less than 3 days before the date of arrival (Check In) 50% of the total amount of the reservation will be charged.
B2.- NON-REFUNDABLE / PROMOTIONAL RATE
If contracted using this rate the guest will not be entitled to any refund in case of cancellation of reservation.
B3.- NO SHOW
It will be considered as "No Show" / "No Show" in case of arriving at the accommodation after 23:59:00 hrs of the check-in date, without notification by e-mail to the account info@belcoran.com with 24:00 hrs in advance.
This will result in the non-refund of the total amount paid.
B4.- CANCELLATION DUE TO FORCE MAJEURE CAUSES
IMPORTANT: Cancellations due to force majeure will only be applied without penalty when the cause has occurred before the date of arrival (Check-in).
IMPORTANT: Circumstances related to COVID-19 will not be considered covered, being subject to the corresponding penalty.
You must check if your cancellation may be one of these causes before making your cancellation. There are two types of force majeure causes that we can accept:
TYPE #1: Those requiring documentation.
- Death of a host or co-host, primary guest or blood relative up to the second degree. In these cases, any one of the following documents must be provided:
o Death certificate.
o Obituary
o Newspaper article mentioning the deceased person.
o Police report.
- Unexpected serious illness or injury affecting the host or a member of the traveling party. You must present a medical certificate confirming that the person is unable to host or travel due to an unexpected serious illness or injury. In addition, it must be issued after the date of booking and must be sent to us within 14 days of cancellation. Pre-existing illnesses known to the user at the time of booking are not considered Force Majeure Causes.
If contracted using this rate the guest will not be entitled to any refund in case of cancellation of reservation.
B3.- NO SHOW
It will be considered as "No Show" / "No Show" in case of arriving at the accommodation after 23:59:00 hrs of the check-in date, without notification by e-mail to the account info@belcoran.com with 24:00 hrs in advance.
This will result in the non-refund of the total amount paid.
B4.- CANCELLATION DUE TO FORCE MAJEURE CAUSES
IMPORTANT: Cancellations due to force majeure will only be applied without penalty when the cause has occurred before the date of arrival (Check-in).
IMPORTANT: Circumstances related to COVID-19 will not be considered covered, being subject to the corresponding penalty.
You must check if your cancellation may be one of these causes before making your cancellation. There are two types of force majeure causes that we can accept:
TYPE #1: Those requiring documentation.
- Death of a host or co-host, primary guest or blood relative up to the second degree. In these cases, any one of the following documents must be provided:
o Death certificate.
o Obituary
o Newspaper article mentioning the deceased person.
o Police report.
- Unexpected serious illness or injury affecting the host or a member of the traveling party. You must present a medical certificate confirming that the person is unable to host or travel due to an unexpected serious illness or injury. In addition, it must be issued after the date of booking and must be sent to us within 14 days of cancellation. Pre-existing illnesses known to the user at the time of booking are not considered Force Majeure Causes.
- Obligations imposed by authorities, including but not limited to: jury summons, travel restrictions, court appearances, or absence due to military duty. You must provide a copy of the official statement issued subsequent to the confirmation of the reservation containing the name of the person subject to any of these obligations.
- Damage to the property, maintenance work and unexpected problems in the accommodation, which make it impossible to guarantee a safe stay for the guest or make it difficult for the guest to access basic services such as drinking water or electricity. Refurbishments planned in advance of the reservation are not included. The following documentation must be provided:
- Damage to the property, maintenance work and unexpected problems in the accommodation, which make it impossible to guarantee a safe stay for the guest or make it difficult for the guest to access basic services such as drinking water or electricity. Refurbishments planned in advance of the reservation are not included. The following documentation must be provided:
o A document that justifies that the problem is being solved.
o An estimate of the time it will take to resolve the problem.
o An invoice of the repairs being carried out.
o Photographs of the damage.
- Transportation problems that prevent you from reaching your destination, such as road closures and flight cancellations, when there are no alternative means of transportation. This includes road closures and cancellations caused by natural disasters, such as earthquakes or major storms. You will need to provide notification of the road closure or proof of flight cancellation, along with a document justifying the impossibility of traveling to your destination.
- Train, bus or ferry cancellations when no same-day alternatives are available. You must provide documentation that clearly demonstrates that the carrier did not make the trip that day; for example, a screenshot of the carrier's website or a link to an official statement from the carrier.
o An estimate of the time it will take to resolve the problem.
o An invoice of the repairs being carried out.
o Photographs of the damage.
- Transportation problems that prevent you from reaching your destination, such as road closures and flight cancellations, when there are no alternative means of transportation. This includes road closures and cancellations caused by natural disasters, such as earthquakes or major storms. You will need to provide notification of the road closure or proof of flight cancellation, along with a document justifying the impossibility of traveling to your destination.
- Train, bus or ferry cancellations when no same-day alternatives are available. You must provide documentation that clearly demonstrates that the carrier did not make the trip that day; for example, a screenshot of the carrier's website or a link to an official statement from the carrier.
TYPE #2: Those requiring special review
In these cases, our Cancellation Policy does not require supporting documentation. Our staff will evaluate whether the circumstances directly affected you.
- Natural disaster, terrorism and civil or political unrest that prevent the guest from traveling to or from the destination, or that do not guarantee a safe stay.
In these cases, our Cancellation Policy does not require supporting documentation. Our staff will evaluate whether the circumstances directly affected you.
- Natural disaster, terrorism and civil or political unrest that prevent the guest from traveling to or from the destination, or that do not guarantee a safe stay.
- Epidemic affecting a region or group of people. Diseases that are already associated with a particular area (such as malaria in Thailand or dengue fever in Hawaii) are excluded. The World Health Organization (WHO) and reports from local authorities are considered reliable sources and the only competent bodies.
- Travel restriction imposed by government, law enforcement or military entity restricting travel to or from the location of the accommodation.
- Security threat warnings issued in connection with the location of the accommodation or the traveler's place of departure.
- Interruption of basic public utilities affecting the location of the accommodation.
- Change in visa or passport application requirements that prevent travel to the destination, not including loss or expiration of the visa or passport.
- Travel restriction imposed by government, law enforcement or military entity restricting travel to or from the location of the accommodation.
- Security threat warnings issued in connection with the location of the accommodation or the traveler's place of departure.
- Interruption of basic public utilities affecting the location of the accommodation.
- Change in visa or passport application requirements that prevent travel to the destination, not including loss or expiration of the visa or passport.
In the event that your cancellation is based on a force majeure cause, you will be entitled to a refund of the total amount paid, only if the cancellation is always made before the check-in date.