Coruña Flat · Cancellation Policy
Cancellation Policy
Depending on the channel through which the booking was made, different cancellation conditions may apply. This policy distinguishes between direct bookings made with BELCORAN, S.L. and bookings managed through OTAs, agencies, or intermediaries.
1. Scope of application
This Cancellation Policy governs the conditions applicable to accommodation bookings managed by BELCORAN, S.L. under the trade name CORUÑA FLAT.
This policy distinguishes between direct bookings made through the official website www.corunaflat.com or through direct channels managed by BELCORAN, S.L., and indirect bookings made through OTAs, agencies, tour operators, or other intermediaries.
2. Indirect bookings
When the booking has been made through an OTA, agency, or external intermediary, the cancellation, modification, no-show, refund, or penalty conditions shall be those accepted by the customer with that third party at the time of booking.
BELCORAN, S.L. may not alter or override the contractual conditions established by the platform or intermediary unless such platform expressly authorises or processes it.
3. Direct bookings
Any request to cancel or modify a direct booking must be made in writing via the email address info@belcoran.com.
A cancellation shall only be deemed requested once it has been received by BELCORAN, S.L. through that channel.
For the purpose of calculating time limits, the local date and time of the accommodation shall be taken as the reference.
4. Rate types and conditions applicable to direct bookings
Standard rate · High-demand periods
During high-demand periods expressly identified during the booking process, the customer shall be entitled to free cancellation up to 7 days before the check-in date. If cancellation is made less than 7 days in advance, a penalty of 50% of the total booking amount may apply.
Standard rate · Other dates
Outside the high-demand periods expressly identified during the booking process, cancellation shall be free of charge up to 3 days before the check-in date. If made less than 3 days in advance, a penalty of 50% of the total booking amount may apply.
Non-refundable or promotional rate
When the booking is made under a rate identified as non-refundable, promotional, or equivalent, the customer shall not be entitled to a refund of the amounts paid in the event of cancellation, unless otherwise required by mandatory applicable law.
Specific conditions
If specific conditions different from this general policy are displayed during the booking process for a particular rate, those specific conditions shall prevail.
5. Booking modifications
Requests to modify dates, stay length, number of guests, or apartment are subject to availability and to the conditions of the booked rate.
A modification request shall not be deemed accepted until BELCORAN, S.L. expressly confirms it in writing.
If the modification cannot be made, the cancellation conditions of the originally booked rate shall remain applicable.
6. No-show
A no-show shall be deemed to occur when the customer does not arrive on the check-in date without prior written notice or when, once the check-in deadline established in the check-in instructions has passed, the customer has not contacted BELCORAN, S.L. to coordinate arrival.
In the event of a no-show, the booking may be cancelled, no refund of the amounts paid shall be due, and BELCORAN, S.L. may make the accommodation available again.
7. Early departure
Early departure from the accommodation at the guest’s own decision shall not, in general, entitle the guest to a refund for unused nights, unless mandatory law provides otherwise or BELCORAN, S.L. expressly accepts a different solution.
8. Refunds
Where a refund is due, it shall be made using the same payment method used for the booking whenever possible, or by another method agreed between the parties.
The time required to process the refund may depend on the financial institution, payment gateway, or channel used to make the booking.
9. Force majeure
BELCORAN, S.L. shall assess on a case-by-case basis cancellation requests based on duly evidenced extraordinary, unforeseeable, and unavoidable circumstances beyond the customer’s control.
Acceptance of a penalty-free cancellation for this reason shall not be automatic and shall require sufficient documentation proving the actual impossibility of enjoying the stay.
Circumstances that do not objectively prevent travel or enjoyment of the accommodation shall not, by themselves, automatically be deemed force majeure.
10. Contact
For any query related to cancellations, modifications, or incidents concerning direct bookings, customers may write to: